Experienced Technology-Enabled Support Specialist – Overnight Shift | Full-time & Part-time Opportunities

Are you passionate about making a difference in the lives of individuals with disabilities? Do you have a knack for technology and a desire to work in a dynamic, supportive environment? Easterseals Midwest is seeking an experienced Technology-Enabled Support Specialist to join our team. As a key member of our team, you will play a vital role in providing technology-enabled services to individuals with disabilities, enhancing their independence, quality of life, and overall well-being.

About Easterseals Midwest

Easterseals Midwest is a leading provider of disability services, empowering individuals with disabilities to live independently, participate fully in their communities, and achieve their goals. With a rich history of innovation and commitment to excellence, we strive to create a world where people with disabilities have equal opportunities to thrive. Our team of dedicated professionals is passionate about making a difference in the lives of those we serve, and we invite you to join us on this mission.

Job Summary

As a Technology-Enabled Support Specialist, you will provide critical support services to individuals with disabilities, utilizing electronic remote support systems to enhance their independence, safety, and overall well-being. Your expertise in technology and experience working with individuals with disabilities will enable you to provide high-quality services, ensuring that our clients receive the support they need to meet their goals.

Key Responsibilities

* Reviews individuals' support plans and ensures technology-enabled services are in accordance with plan outcomes and objectives.

• Provides services and oversight through monitoring electronic systems and sensors, utilizing a variety of systems/software and troubleshooting system issues as needed.
• Responds to requests from individuals through electronic systems and provides one-on-one coaching as needed or as directed by support plan.
• Responds to crisis situations per established guidelines and ensures that appropriate procedures are followed in event of an emergency. May respond through technology or in person as needed.
• Observes and communicates information related to changes in the physical, emotional, and behavioral status of the individuals served.
• Performs all required documentation and ensures organizational, funder, and accreditation requirements are met.
• Attends required staff meetings and opportunities for ongoing education and training.

Essential Qualifications

* High school diploma or equivalent required; completion of college-level coursework in the human services field preferred.

• Experience providing direct supports to individuals with disabilities, with a strong understanding of their unique needs and challenges.
• Proficiency in a variety of computer systems and software, with the ability to operate remote electronic systems and troubleshoot issues.
• Strong communication and interpersonal skills, with the ability to work effectively with individuals, families, and healthcare professionals.
• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA regulations.

Preferred Qualifications

* Bachelor's degree in a related field, such as human services, special education, or a related field.

• Experience working with electronic remote support systems and sensors.
• Certification in areas such as crisis intervention, first aid, or CPR.
• Bilingual or multilingual skills, with the ability to communicate effectively with individuals from diverse backgrounds.

Skills and Competencies

* Strong technical skills, with the ability to learn and adapt to new technology and software.

• Excellent communication and interpersonal skills, with the ability to work effectively with individuals, families, and healthcare professionals.
• Strong problem-solving and critical thinking skills, with the ability to troubleshoot system issues and respond to crisis situations.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.

Career Growth Opportunities and Learning Benefits

As a Technology-Enabled Support Specialist at Easterseals Midwest, you will have opportunities for career growth and professional development, including:

• Ongoing education and training in areas such as technology, crisis intervention, and first aid.
• Opportunities for advancement to leadership roles or specialized positions.
• Collaborative and supportive work environment, with a strong focus on teamwork and professional development.
• Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

Easterseals Midwest is committed to creating a work environment that is inclusive, supportive, and empowering. Our team of dedicated professionals is passionate about making a difference in the lives of those we serve, and we strive to create a workplace culture that reflects our values of:

• Empowerment: We empower individuals with disabilities to live independently, participate fully in their communities, and achieve their goals.
• Inclusion: We believe in the importance of inclusion and diversity, and strive to create a workplace culture that reflects the diversity of our community.
• Collaboration: We work collaboratively with individuals, families, and healthcare professionals to provide high-quality services and support.
• Excellence: We strive for excellence in all that we do, with a strong commitment to quality, innovation, and continuous improvement.

Compensation, Perks, and Benefits

Easterseals Midwest offers a competitive compensation and benefits package, including:

• Competitive hourly rate or salary, depending on experience and qualifications.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement savings plan, with employer matching contributions.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you are passionate about making a difference in the lives of individuals with disabilities and have the skills and qualifications to succeed in this role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job