Senior Data Product Manager - Retail Servicing Opportunity: Shape Delta Airlines' Data-Driven Future from Home
Unlock Your Career Potential with Delta Airlines
Delta Airlines is on a mission to revolutionize the way it sells and services flights and ancillary products, enhancing the overall customer experience. As a leader in the aviation industry, Delta is committed to building a culture that values innovation, teamwork, and employee growth. We're seeking a highly skilled Senior Data Product Manager, Retail Servicing to join our team and drive the development of our retail servicing data strategy.
About the Role
The Enterprise Solutions (ES) team is looking for a seasoned Senior Data Product Manager to lead the vision, design, and development of Delta's Servicing Data strategy. As a key member of our team, you will be responsible for driving the creation of a comprehensive data strategy that supports our current and future products, enabling us to make data-driven decisions and improve our retail servicing capabilities.
Key Responsibilities
- Develop the vision for Delta's Retail Servicing data, identifying key business questions and gaps in existing data.
- Create a roadmap that drives the vision and addresses Retail Servicing data gaps, ensuring alignment with business objectives.
- Design and build data models that transform unstructured data into actionable insights, enabling data-driven decision-making.
- Collaborate with agile development teams to implement the data roadmap, ensuring successful execution and delivery.
- Analyze data to inform development roadmaps, working closely with business and IT partners to translate business requirements into usable and reliable data solutions.
- Effectively communicate with both business and technical audiences, ensuring that stakeholders are informed and aligned with our data strategy.
Essential Qualifications
To succeed in this role, you will need:
- A minimum of 3-5 years of work experience in an Information Engineering, Information Management, Data Analysis, or Product Manager role.
- Deep expertise in tools such as SAS, SQL, UNIX, Hyperion/BRIO, Excel, Power BI, Python, R, or comparable skills.
- The ability to see the big picture and understand large, unstructured datasets, with a strong understanding of data modeling and current software development styles.
- Demonstrated academic curiosity and sound analytical and interpersonal skills, with the ability to communicate at all levels.
- Proven experience in understanding and improving complex processes, with a track record of translating business vision into written technical requirements.
- The ability to work effectively in a team environment with minimal supervision, with a results-oriented mindset and a focus on meeting deadlines.
- A high school diploma or equivalent, with a minimum age of 18 and authorization to work in the US.
Preferred Qualifications
To give you a competitive edge, we prefer candidates with:
- A Bachelor's degree in a quantitative field such as Economics, Statistics, Data Analysis, or Engineering.
- Experience in at least one carrier business or operations capability, such as Reservations, ACS, E-commerce, Revenue Management, Sales, or IT.
What We Offer
At Delta Airlines, we're committed to supporting the growth and well-being of our employees. Our comprehensive benefits package includes:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Family care support through fertility support, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that help with family needs at all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial wellbeing, including access to an employee assistance program, free financial education, and extensive resources supporting mental health.
- Domestic and Global space-available flight benefits for employees and qualified relatives.
- Career development programs to achieve your long-term career goals.
- Global connections to participate in community service and creative endeavors focused on sustainability and reducing our carbon footprint.
- Business Resource Groups designed to connect employees with common interests, promote inclusion, and help implement strategies.
- Recognition rewards and grants through the platform Relentless Together.
- Access to over 500 discounts, special savings, and voluntary benefits through Delta perks.
Why Join Delta Airlines?
At Delta, our people are our prosperity. We're committed to creating a culture that values care, honesty, strength, employee empowerment, and partnership. By joining our team, you'll have the opportunity to:
- Be part of a dynamic and innovative industry leader.
- Develop your skills and expertise in a fast-paced and evolving environment.
- Collaborate with talented professionals who share your passion for excellence.
- Enjoy a comprehensive benefits package and competitive compensation.
- Make a meaningful contribution to the success of our organization.
Ready to Take the Next Step?
Don't hesitate to apply if you're passionate about data-driven innovation and customer experience. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards shaping Delta Airlines' data-driven future!