Staff Experience Researcher

Introduction to Workwarp and the Role

Imagine being part of a company that is revolutionizing the way we experience and interact with products and services. At Workwarp, we are committed to creating innovative solutions that meet the highest quality standards. As a Staff Experience Researcher, you will play a critical role in informing our product development cycle with robust, rich, and actionable research. This is an exciting opportunity to join a team of talented researchers, designers, and product managers who are passionate about delivering exceptional experiences.

About the Experience Research Team

The Experience Research team at Workwarp is dedicated to providing insights that drive value for our community and meet our high-quality bar. As a researcher, you will be embedded with a team of designers, product managers, and other cross-functional partners to ensure that our product solutions are informed by user needs and behaviors. Our team is committed to delivering impactful insights that inform strategic initiatives and drive business outcomes.

The Difference You Will Make

We are looking for a highly skilled mixed-methods Experience Researcher to deliver actionable insights that inform new and existing experiences. As a member of our team, you will apply your qualitative and quantitative skill set to your own projects and lead other researchers to inform large strategic initiatives. This is a senior role that requires a breadth of methodological and leadership experience. You will have the opportunity to work on complex problem spaces, such as customer service, enterprise solutions, or safety, and collaborate with cross-functional teams to identify research goals and timelines.

A Typical Day

As a Staff Experience Researcher, your day will be filled with exciting challenges and opportunities. Some of your responsibilities will include:

• Leading research across internal and external facing product experiences to ensure that these experiences drive value for our community and meet our high-quality standards
• Conducting qualitative and quantitative studies within your focus area, such as ethnographic/field research, diary studies, surveys, concept testing, log analysis, and more
• Collaborating closely with adjacent teams to identify new or foundational research questions and anticipating the needs of the organization
• Collaborating closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines
• Communicating effectively with stakeholders from across the company, including senior leadership
• Assisting with workshops and other cross-functional alignment activities
• Executing in a fast-paced environment with ambiguity

Your Expertise

To be successful in this role, you will need to have:

• 10+ years of industry experience using both qualitative and quantitative research methodologies
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces
• Exceptional written and verbal communication skills
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces, such as customer service, enterprise solutions, or safety
• Experience in consumer products and/or hospitality

Bonus Experience

While not required, the following experience is a plus:

• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience
• Coding/scripting skills
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research
• Strong creative storytelling methods and/or workshop design

Your Location

This position is US-Remote Eligible, and you must live in a state where Workwarp has a registered entity. While the position is remote, you may be required to attend occasional meetings at an office or offsite, as agreed upon with your manager.

Our Commitment to Inclusion and Belonging

At Workwarp, we are committed to working with the broadest talent pool possible. We believe that diverse ideas foster innovation and engagement and allow us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

What We Offer

As a Staff Experience Researcher at Workwarp, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to cutting-edge tools and technologies
• A culture that values diversity, equity, and inclusion

How to Apply

If you are a motivated and experienced researcher who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon.

Conclusion

As a Staff Experience Researcher at Workwarp, you will have the opportunity to make a significant impact on our products and services. You will be part of a talented team of researchers, designers, and product managers who are committed to delivering exceptional experiences. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity.