Connex Support Lead Engineer - TechTalent Solutions LLC
Job Title : Connex Support Lead Engineer
Job description : Lead support Engineer
Location Remote
Top Must Have's : Connex, Tandem, TAL, COBOL, S-COBOL, and TACL programming languages
- Assignment Duration : 3 years
Job Description/ Responsibilities
- Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
- Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
- Act as the first point of escalation for complex or high-priority customer issues.
- Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
- Drive root cause analysis and implement preventive measures for recurring incidents.
- Maintain and update operational documentation, runbooks, and support procedures.
- Strong analytical, problem-solving, team collaboration and decision-making skills.
What are the top 3 skills required for this role? 1. Extensive hands-on experience with Connex switch, transaction processing & their associated component
- Expertise in TAL, COBOL, S-COBOL, and TACL programming languages.
Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts,
- Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis
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