Customer Support Advisor - Temporary Fixed Term ID-1156 – Amazon Store

The Details

• Title: Customer Support Advisor - Temporary Fixed Term
• Contract: Full Time Temporary Fixed Term Contract, starting 25th March 2025, ending 17th April 2025
• Hours: Monday to Friday 9am-5pm, except during school holidays when longer hours (8am – 6pm) will be expected.
• Pay: £12.21 per hour (plus 12.07% holiday pay)
• Start Date: 25th March 2025 - 17th April 2025

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Summary Of Position

As part of our fun and friendly Customer Support team, this Oxford office-based role is at the start and heart of the parents’ experience. We are looking for a motivated and diligent Customer Service Advisor who is looking to develop their customer support skills. Making a great first impression, whether on the phone or via email, you’ll have a positive and enthusiastic attitude, be a great team player and have excellent communication skills!

Respond to customer enquiries via telephone and email in a professional, friendly and timely manner

Provide a high standard and level of customer service and product knowledge

To assist customers in placing their bookings

Report any customer issues to the Customer Support Manager or Supervisor

Keep meticulous records of customer communications and conversations

Admin tasks related to customer support and bookings