Employment Solutions Project Support Officer ID-1568 – Amazon Store

Employment Solutions is excited to be able to offer the opportunity for an individual to join our ever-expanding team, supporting the delivery of the Pathways to Work initiative.

The role you are applying for is a Project Support Officer, providing administrative support to the team of employment advisors, as well as providing management support. The role is a dynamic role, with a variety of duties across a range of disciplines. It is a hybrid role, with the opportunity to work from home some of the week but be part of a thriving office environment as well.

The duties will include tasks such as collating and analysing data, looking for discrepancies and creating solutions, liaising with advisors to offer support in managing caseloads and creating reports for management to track progress. There will also be opportunities to attend team meetings where important issues are discussed and offer input to ensure the project develops and is successful.

Included in the role will be the responsibility for recording and logging any monetary transactions across the project and reporting totals back to management for reconciliation. Your input will be vital for monitoring budgets and ensuring the project runs on track financially.

You will be based in Riverside House for part of your role, where every day is different, and you will meet a range of customers wanting the support of the project. You will meet with these people face to face and record initial information to triage effectively and direct them to the most appropriate support network. In addition to face-to-face triage, you will use your excellent IT skills to manage the shared inbox, ensuring all referrals and enquiries are actioned in a timely manner, and high standards of customer service are always delivered.

General office-based duties will also be a part of your role, ensuring supplies of stationery, merchandise and promotional materials are replenished so staff can carry out their roles effectively.

If you are an enthusiastic team player, and have a confident, flexible approach to working in a fast-paced and dynamic environment, then this could be the ideal role for you.

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his post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).