Student Coordinator ID-2256 – Amazon Store

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Candela Academy is an education company that offers personalised support for secondary school students and parents in the UK. Our services include Academic Mentorship and Online Tutoring for (I)GCSEs, A-Levels and Extended Project Qualifications. We are looking for a highly organised, dedicated and customer-oriented Student Coordinator. Our Student Coordinators play a crucial role in the day-to-day operations of Candela Academy that ensure each student's success. You will be responsible for coordinating and facilitating the academic journey of your designated students.

Responsibilities

• Facilitate the student’s academic journey by coordinating the team of tutors and mentors while managing the administrative and operational procedures required to support the students
• Act as the main point of contact for internal (the wider Candela team) and external stakeholders (students and parents), working as the link between them
• Keep up to date on student’s progress, and report back to the team regularly with potential value add solutions to support the student
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
• Regularly research and stay up to date on the UK education sector, providing the wider Candela team with updates on relevant information

Requirements

• Bachelor’s Degree (or higher) from a UK or US university
• Fluency in English, excellent verbal and written communication skills
• Excellent organisational and multitasking abilities
• Excellent time-management skills with the ability to prioritise tasks
• High attention to detail
• Customer-oriented thinking
• Strong research abilities
• Highly technologically proficient
• Ability to work independently and efficiently under pressure
• Software use: Proficiency in most mainstream office software, including:
  • Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc)
  • Microsoft Office (Word, PowerPoint, Excel, Teams etc)

Bonus (in order of importance)

• Prior experience in a customer service, project management or other transferable role
• Knowledge of the UK education system and academic cycles
• Prior experience in the education industry
• Strong academic background and profile
• Fluency in Mandarin

Benefits

• Salary range: £20,000 - £26,000 per annum (plus performance-based bonus)
• Company-wide sales commission structure
• Remote first, with the option to work at an office space in London
• Flexible working environment where you will be empowered to structure how you work
• Fast-paced, dynamic team in an expanding company of ambitious individuals who think big
• Training & Development allowance of £500 annually on training related to your role - we are invested in your growth!
• Limitless development and exposure - huge opportunities for internal promotions or role changes as our small team grows!