(Tourism industry) Customer Support Consultant

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Deliver prompt and professional support to both B2B and B2C customers via calls, emails and chats, addressing inquiries and resolving issues efficiently
• Act as the primary escalation contact for complex cases, ensuring swift and effective resolution
• Collaborate closely with external partners such as hotels, booking platforms, and service providers to manage and resolve booking-related concerns or disputes
• Foster strong, empathetic relationships with customers, guiding them towards satisfactory solutions and enhancing customer loyalty
• Utilize multiple software tools and platforms to monitor case progress, communicate with customers, and document resolutions
• Securely work with customers’ sensitive information
• Work cross-functionally with internal teams to deliver comprehensive solutions
• Provide feedback to improve customer service workflows and operational processes

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written)
• Proven customer experience in the travel or hotel industry is a must
• Experience with Zendesk or other CRM platforms
• Experience handling customer interactions across all three communication channels: emails, calls and chats
• Analytical and research skills
• Positive, responsible and proactive attitude
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Strong ability to quickly learn and work with multiple software tools and platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Originally posted on Himalayas